Refund Policy

1. All Sales Final

Due to the nature of our services — which involve significant time, expertise, and resources committed immediately upon project initiation — all sales are final. Aetro AI Digital Solutions LLC does not offer refunds, credits, or chargebacks once a project has begun or a deposit has been applied toward services.

By engaging our services and making any payment, you acknowledge and agree to this no-refund policy.

2. Deposits and Retainers

Any deposits or retainer fees paid to initiate a project are non-refundable. These payments secure your place in our project schedule and cover initial planning, discovery, and onboarding activities. Deposits are not returned in the event of client cancellation, change of direction, or any other circumstance after work has commenced.

3. Milestone Payments

For projects structured around milestone-based payments, payments made upon the completion of each milestone are non-refundable. These payments represent compensation for completed and delivered work. If a client elects not to proceed with subsequent milestones, previously paid milestone fees are not refunded.

4. Recurring Service Fees

Fees for ongoing or recurring services (such as monthly retainers, maintenance plans, or managed services) are non-refundable for any period in which services were provided. Clients may cancel recurring services by providing written notice as specified in their service agreement; however, fees already paid for the current billing period will not be refunded.

5. Cancellation

A client may cancel a project at any time by providing written notice to Aetro AI Digital Solutions LLC. Upon cancellation:

• All work completed to the date of cancellation will be billed at the agreed project or hourly rate
• Any outstanding balance for work completed is due and payable within the timeframe specified in the project agreement
• No refund will be issued for amounts already paid
• Partial deliverables or work-in-progress may be provided at Aetro's discretion

6. Disputes and Resolution

If you believe there has been an error in billing or that services were not delivered as agreed, we encourage you to contact us directly and promptly. We are committed to resolving disputes fairly and professionally.

To raise a billing dispute or service concern, please contact us at hello@aetroaidigitalsolutions.com within 30 days of the invoice date or service delivery. We will investigate and respond within 10 business days.

Please note that initiating a chargeback or payment dispute without first contacting us to resolve the issue directly is a violation of this policy and may result in the suspension of services and pursuit of any outstanding amounts through legal means.

7. Scope Changes and Additional Work

Changes to the agreed project scope requested by the client may result in additional charges. All scope changes must be agreed upon in writing before additional work commences. Additional charges for scope changes are subject to the same no-refund policy as the original project fees.

8. Service Warranties

While we do not offer refunds, certain project deliverables may be covered by a limited warranty period as specified in the applicable project agreement. During the warranty period, we will correct defects in deliverables that arise from our work at no additional charge. This warranty does not cover issues arising from client modifications, third-party software, hosting changes, or factors outside our control.

9. Contact Us

For questions about this Refund Policy or to raise a billing concern, please contact us:

Aetro AI Digital Solutions LLC
Atlanta, Georgia
hello@aetroaidigitalsolutions.com